A: Weight value for the items for download should be set at "0". If custom shipping rates are enabled, please make sure that rates are based on cumulative weight of the items. These settings can be found here: http://www.XXXXXXX.com/cgi-bin/ppadmin.cgi?action=shipping
If both types of items are added into the cart, it will charge shipping and insurance for items with shipping values larger than “0” only.
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