Frequently Asked Questions : Managing Orders

Select CategoryShopping Cart Settings Server Compatibility and Hosting Managing Orders Managing Digital Goods Managing Database Of Products Integration With Existing Website Installation Customizing Shopping Cart Template Configuring Shipping Other

Q: If my customer would like to return my product can I refund just the product price and not the shipping and handling price?

A: PayPal allows you to do a partial refund. Under the corresponding PayPal "refund" functionality you should simply adjust the amount of refund, so that it will exclude shipping / handling fees.